Shipping & Delivery

Customs Charges

WE ARE LOCATED IN NORTHERN IRELAND AND REMAIN PART OF THE EU FOR CUSTOMS PURPOSES - THERE ARE NO ADDITIONAL CHARGES PAYABLE FOR DUTIES OR TAXES ON ARRIVAL WHEN SHIPPING WITHIN THE UNITED KINGDOM AND EUROPEAN UNION. 

Should you be asked to pay additional charges on arrival, please stop and contact us immediately with your order number; so that we can assist. We are unable to reimburse additional charges if they are paid by yourself.

FOR ORDERS OUTSIDE THE UK AND EU -Any duty or taxes payable upon arrival into the destination country are the responsibility of the importer. Please check with Customs locally to ensure the products you wish to order are allowed to be imported into your country before placing an order with us. Failure to do so will result in the goods being returned to ourselves and all additional shipping costs will be deducted from any refund issued.

Order Despatch & Free Shipping

All orders are despatched in the order they are received during our business hours being Monday to Friday. All delivery times are calculated from date of dispatch.

Please note all delivery time frames quoted are intended as a guide only - no service offered is based on a guaranteed delivery time basis. 

Please allow additional time when ordering during peak periods (including but not limited to bank holidays, celebrations such as Christmas, Easter etc and sale periods such as Black Friday, Cyber Monday etc) or bad weather as these may delay the amount of time it takes your order to reach you.

Our free shipping offer applies for deliveries within Northern Ireland (orders of £99 or more exc. VAT), and Mainland UK and the Republic of Ireland (orders over £199 or more exc. VAT). Our free shipping offer will automatically apply at checkout when these conditions are met. Please note full cartons of wax are excluded from free shipping.

Shipping Rates

Shipping costs vary depending on your location, weight and number of boxes required to ship your goods.

We offer a shipping calculator on the cart page, so that you can calculate your shipping costs before starting the checkout process.

You are welcome to arrange your own courier if you wish. To arrange this, please place your order selecting collection and include a note that your courier will collect. We will contact you with the dimensions and weight of the parcels once packed to allow you to contact your courier and book the collection.

Local Collection

We love to say hi to our customers! If you are local to Warrenpoint and wish to collect your order, simply choose the 'local pick-up' option at checkout and we'll email you as soon as your order is ready to go.

Collection times: Monday to Wednesday & Friday - 9am to 2pm

General Shipping Information Outside Peak Periods

United Kingdom - Orders under 2kgs

All orders under 2kgs within the UK are sent via Royal Mail, tracked service. Please select Tracked 24 or Tracked 48 at checkout depending on your requirements.

Please note Royal Mail deliver Monday to Saturday only. 

United Kingdom - Orders over 2kgs

Northern Ireland via DPD - 1-2 working day transit

Mainland UK via DPD - 2-3 working day transit

Scottish Highlands & Islands via DPD - 3-4 working day transit

Please note DPD deliver Monday to Friday only. 

Should you require Saturday delivery, a surcharge will apply where this service is available - please contact us to arrange.

European Union - All orders

Republic of Ireland via DPD - 1 to 2 working days for delivery.

European Destinations - carrier varies depending on weight - delivery timeframe shown at checkout.

Please note deliveries are made Monday to Friday only.

Restrictions on the volume of liquids that can be shipped internationally may apply, please contact us for specifics pertaining to your country before ordering.

Rest of the World - All orders

We offer Worldwide fast delivery with DHL Express.

Your order will be sent with the On Demand Delivery (ODD) Service. 

Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.

DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time.

Please note, restrictions on the volume of liquids that can be shipped internationally may apply, please contact us for specifics pertaining to your country before ordering.